COMMAND CENTER / COMMUNICATIONS
State Your Intent. We are here to solve problems, not entertain excuses. If there is an issue with your gear, we will fix it. If you have a question about the standard, ask it.
Before you reach out, check the Field Manual (FAQ). Most answers are already there.
Contact us
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Response Time: We don't have a 24/7 call center. We have a small team of practitioners. Expect a response within 24–48 hours. We're likely training. You should be, too.
The Field Manual.
Direct Answers to your questions.
Check your tracking. Once it leaves our warehouse, it's in the hands of the carrier. If it's been stuck for more than 48 hours, then we move in.
No. We don't devalue the work. Discounts are earned through the Black Belt Tier, not requested.
If the gear is unworn and the tags are on, you have 14 days. If you've trained in it, it's yours. We don't resell sweat.
We don't "give out" sponsorships. We watch the circuit. If you're representing the standard, we'll find you.